Privacy Policy

1. Who we are

This website is operated by Haydens Residential Surveyors Ltd, trading as Haydens Residential Surveying. We are registered in England and Wales under company number 15409174. Our registered office is at 1310 Solihull Parkway, Solihull, Birmingham, West Midlands, B37 7YB.

You can contact us at [email protected] or by telephone on 0121 517 0227.

2. What data we collect

We may collect the following personal data when you use our website or contact us:

• Your name, email address, and telephone number (via our contact or quote forms)
• Property address and details relevant to your survey enquiry
• Technical data such as your IP address, browser type, and pages visited (via analytics tools)
• Any other information you voluntarily provide when communicating with us

3. How we use your data

We use your personal data to:

• Respond to your enquiries and provide survey quotations
• Arrange and carry out property surveys
• Send you your survey report and follow-up communications
• Comply with our legal and regulatory obligations as a RICS-regulated firm
• Improve our website and services using aggregated, anonymised analytics data

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: to fulfil a survey contract or take steps at your request before entering into one
• Legitimate interests: to respond to enquiries and improve our services
• Legal obligation: where we are required to retain records by law or our professional regulator
• Consent: where you have opted in to marketing communications or non-essential cookies

5. Cookies and tracking

Our website uses cookies. Essential cookies are required for the site to function. Non-essential cookies (such as analytics) are only placed with your consent. You can manage your cookie preferences at any time using the cookie banner displayed on your first visit.

6. Sharing your data

We do not sell your personal data. We may share it with:

• Our booking and CRM software providers, who process data on our behalf under data processing agreements
• RICS or other regulatory bodies where required by our professional obligations
• Law enforcement or government bodies where required by law

7. Data retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with our legal and regulatory obligations. Survey records are typically retained for a minimum of six years.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (where applicable)
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at [email protected].

9. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.